SERVICE STANDARD

The Picton Harbour Inn & The Lighthouse Restaurant is committed to providing accessible customer service to all guests, including people with disabilities. We strive to meet the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and to deliver service in a manner that respects dignity, independence, integration, and equal opportunity.

ASSISTIVE DEVICES 

Guests with disabilities are welcome to use their own assistive devices when accessing our facilities, goods, and services.

SERVICE ANIMALS 

We welcome guests accompanied by service animals in areas of our premises that are open to the public, unless otherwise excluded by law.

SUPPORT PERSONS

Guests who require a support person are welcome to have that person accompany them at all times while on our premises.

NOTICE OF TEMPORARY DISRUPTIONS

In the event of a planned or unexpected disruption to facilities or services typically used by guests with disabilities, we will provide notice as soon as possible. Notices will include information about the reason for the disruption, its anticipated duration, and a description of alternative services or arrangements, if available.

FEEDBACK PROCESS

We welcome feedback on the accessibility of our services. Feedback may be provided in person, by phone, by email, or in writing. All feedback will be reviewed and responded to in a timely manner.

ACCESSIBLE FORMATS AND COMMUNICATION SUPPORTS

Accessible formats and communication supports are available upon request. We will work with guests to meet their accessibility needs in a timely manner and at no additional cost.

CONTACT INFORMATION

To request accessible formats, communication supports, or to provide accessibility feedback, please contact us: 

Picton Harbour Inn & The Lighthouse Restaurant   

Phone: 613-476-2186

Email: reservations@pictonharbourinn.com